Shipping & Returns

Service Delivery Standards

  1. Once you have placed an order with the website you will receive a confirmation email from us to confirm that your order has been placed. Orders placed on a weekend or a public holiday will be processed on the next business day. On average, most orders will take up to 3 working days to be processed once the order is finalised (excepting Christmas, Easter periods and other periods of high demand). We are not open on the weekends so orders are only able to be processed and sent during working hours from Monday to Friday.

Shipping

  1. This website offers both Standard and Express shipping within Australia.  Please note that Edenvale is not responsible for any delays caused by Australia Post or other shipping providers we may use from time to time, especially during high-volume seasons. Please note that all delivery times are estimated. If you are concerned with how long a delivery might take, please check the Australia Post Postage Calculator for an indication of how long a delivery may take to your address: https://auspost.com.au/parcels-mail/calculate-postage-delivery-times/#/ . All parcels are sent from Sydney, NSW. The website is not liable for missing parcels due to any errors on the customer or Australia Post’s part. You should receive an email notifying you when your order has been shipped and details to track that item.

Acceptance of the Goods & Refunds

  1. The buyer is responsible for inspecting the goods for fault and notifying us within 3 working days of receiving the goods should there be a fault. We will always return or repair on faulty items. Edenvale does not accept refunds for: change of mind; faults caused by the misuse in any way that contributed to the fault; and, a problem or fault that is completely outside of our control.

Re-delivery Cost

  1. If a parcel is received back in our warehouse due to: incorrect address provided (postcode, state, street name, house or unit number); or, non-collection of parcel from post office, a re-delivery fee of $19.95 will apply to cover any return fees charged to us and the cost of re-delivery.

Cancellation

  1. In the event of the cancellation of an order a non-refundable fee of $14.95 will be charged to cover the handling of your order and associated fees.
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